Terms & Conditions of 32Red Online Casino
This page contains important information explaining your rights to access and use the 32Red Online Casino website. By accessing this website you confirm your agreement to and acknowledgement of the following terms.
Please read these Terms of Service carefully before using the 32Red Online Casino website or downloading any Software made available on the 32Red Online Casino website.
32Red Plc is a British company incorporated and based in Gibraltar (company registration no. 83626) 32Red is proud to be licensed by the Government of Gibraltar and has linked with various organisations to bring you the very best and most secure casino gaming experience.
32Red reserves the right to modify and update these Terms of Service at any time with or without notice to you.
- Use of the Service
- Acceptance of the Terms of Service
- Description of Services
- Unfinished Games
- User Account, Password and Security
- Payment and Winnings
- Software Licence
- User Content
- Restrictions and Conditions of Use
- Termination of Account
- Links to Third Party Sites
- Disclaimer of Warranty; Limitation of Liability
1.1 All content of the 32Red website is for non-commercial, personal use only.
1.2 The online gaming Services and related resources, including, without limitation, download areas, communication functionality and product information relating to the games (collectively 'Services') provided to you by 32Red via the 32Red.com website and/or other websites owned, operated, licensed or controlled by 32Red and/or its authorised sub-licensees (the 'Sites') are subject to these Terms of Service.
2.1 You are solely responsible for checking the laws regarding the use of internet gaming in the jurisdiction in which you are located to ensure that your registration with32Red is legal.
2.2 You must be at least 18 years of age to use the Services or place bets on the Sites. Providing false information relating to age, name and address may also constitute an offence. 32Red reserve the right to report to the relevant authorities any person supplying false information on the Site.
2.3 32Red is committed to assisting its players in gambling responsibly and as such has provided the following features on its site: self-exclusion tools, links to GamCare and awareness information, and tools to protect underage access. Players may at any time request to be excluded from 32Red.
2.4 Users are responsible for regularly reviewing these Terms of Service. The most current version of the Terms of Service can be reviewed by clicking on the 'T&C's' hypertext link located on the Sites. Your continued use of the Site after a change or update has been made to the Terms of Service will constitute your acceptance of such change or update.
3.1 Through its network of Sites 32Red may provide you with access to the Services. The Services, including any updates, enhancements, new features, and/or the addition of any new Sites, are subject to these Terms of Service and any licence agreements, codes of conduct or posted rules, instructions or guidelines regarding a particular Service and any related Software and materials (as applicable, the 'Licence Agreement'). If there is any conflict between these Terms of Service and the applicable License Agreement for a particular Service, 32Red (or its licensors) shall resolve the conflict in its sole discretion.
3.2 32Red reserves the right to modify the Sites, Services and Software and/or change the system specification requirements necessary to access and use the Services at any time and without prior notice.
4.1 In the event that you are unable or fail to finish a multi-stage game before signing out of the Site you must complete that same game the next time you sign in to the Site.
5.1 If any of the Services you use require an account, before using the Service you must open an account by completing the required registration process. This will include providing 32Red with current, complete and accurate information, including, without limitation, your email address.
5.2 You may also be asked to choose a password and a user/account name. Your user/account name must be unique and cannot be vulgar or otherwise offensive (as determined by 32Red at its sole discretion), nor should it infringe any trademark or other proprietary rights of a third party. Your user/account name can be used only in accordance with these Terms of Service and/or applicable License Agreements.
5.3 Your membership or subscription is personal to you and you may not transfer or make available your account name and password to others and you may not use anyone else's account at any time.
5.4 You are entirely responsible for maintaining the confidentiality of your password and account and you have sole responsibility for any and all activities that occur under your account. You remain liable for losses incurred by yourself or a third party on your 32Red account.
5.5 You must notify 32Red immediately of any unauthorised use or theft of your account or any other breach of security. If requested you agree to provide 32Red with evidence of such theft or unauthorised use. 32Red will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.
5.6 32Red reserves the right to cancel your account without refund if it becomes aware that you have disclosed your account details and password to a third party.
5.7 For ease of access to the Service you will be offered a feature that allows your computer to 'remember your password' and thereby bypass the password protection when logging on to the Services. This feature enables third parties using your computer to access your account and user name. For this reason the 'remember your password' feature should not be used on shared or public computers. At all times use of the 'remember your password' feature is at your own risk.
5.8 You agree to indemnify and hold harmless 32Red from any claim, demand, damage or loss including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of the Services or use by any third party accessing the Services using your account.
5.9 For the purposes of additional account security, any legitimate balance held in an account that is deemed inactive (no transactions, financial or wagering, for a period of 13 consecutive months) will be removed. This balance can be re-instated by contacting our Player Support Team.
6.1 Internet gambling may be illegal in the jurisdiction in which you are located. If so, you are not authorised to use your payment card to complete any transactions on the Sites.
6.2 You can place bets on the Service only by using the credit held in your account. You can credit your account using a credit card, debit card or one of 32Red's authorised electronic payment providers.
6.3 Winnings are subject to 32Red's verification procedures before payment is made. 32Red may charge a fee for handling payments by cheque or by bank transfer.
6.4 The 32Red servers are synchronized in line with UK time throughout the year. 32Red's internal operating procedures initiate payment processing from the servers daily.
6.5 The maximum payout for any one 24-hour period for any one customer is £120,000 in the casino and £100,000 on the poker network. The daily maximum payout in the casino excludes winnings on 32Red's progressive casino games, payouts of which are governed by the Jackpot amount.
6.6 If while playing at 32Red you win a sum regarded by 32Red as worthy of publicity then you hereby agree to be available for any event arranged by 32Red in relation to the win.
6.7 You hereby warrant that all and any information that you submit to 32Red is and will be true and accurate (including, without limitation, your billing information such as credit card number and expiration date), and you agree to pay all fees you incur, plus all applicable taxes, using the Services. You agree to promptly notify 32Red if any of the information you have supplied changes.
7.1 Copyright in any Software relating to the Services that is made available to download from the Sites ('Software') is owned by 32Red and/or its licensors. Use of the Software is governed by the terms of the applicable Licence Agreement. A user may not install or use any Software unless he or she agrees to the applicable Licence Agreement terms. If there are any inconsistencies between the relevant Licence Agreement and these Terms of Service, 32Red will determine which terms shall apply or take precedence at its sole discretion.
7.2 The Software is made available for download solely for use by users according to the Licence Agreement and these Terms of Service. Users are expressly prohibited from reproducing or redistributing the Software except in accordance with the Licence Agreement. 32Red and its licensors reserve their rights to take legal action against any user found to be in breach of any Licence Agreement.
7.3 Copying or reproducing the Software is expressly prohibited, unless such reproduction or redistribution is expressly permitted by the relevant Licence Agreement.
7.4 Subject to any express warranties in the relevant Licence Agreement, 32Red hereby disclaims all warranties and conditions with regard to the Software, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title, non-infringement, and those arising from a course of dealing or usage of trade.
8.1 32Red's representatives may monitor your communications on the Sites. 32Red does not monitor all of the third party content on the Sites. 32Red does not endorse, approve, or prescreen any third party content on the Sites. 32Red does not assume any responsibility for any third party content on the Sites and 32Red expressly excludes, to the maximum extent permitted by law, liability for any third party content on the Sites.
8.2 32Red has the right, but not the obligation, in its sole discretion to edit, refuse to post, or remove any third party content on the Sites.
8.3 In relation to any materials, in whatever format or media, you post or otherwise provide to the Site (a "Submission"), you hereby grant 32Red a non-exclusive, worldwide, royalty-free, perpetual and irrevocable licence to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, modify, translate and reformat your Submission. You expressly acknowledge that 32Red will not pay you for your Submission. 32Red may remove your Submission from the Site at any time. For each Submission, you represent that you have all the rights necessary for you to grant the licence contained in this paragraph.
9.1 As a condition of your use of the Services, you will not use the Services for any purpose that is unlawful or prohibited by the terms, conditions, and notices included in these Terms of Service or any relevant Licence Agreement. You may not use the Services in any manner that could damage, disable, overburden, or impair any 32Red server, or the network(s) connected to any such server, or interfere with any other party's use and enjoyment of any Services. You may not attempt to gain unauthorised access to any Services, other accounts, computer systems or networks connected to any 32Red server or to any of the Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services. You may not reverse engineer, decompile or disassemble any Software, including any proprietary communications protocol used by such Software.
10.1 32Red has the right to terminate Services or suspend your account if it believes you are in breach of these Terms of Service.
10.2 You have the right to cancel your account or a particular subscription at any time. You understand and agree that, except as expressly provided by law, the cancellation of your account or a particular subscription is your sole right and remedy with respect to any dispute with 32Red or its licensors.
10.3 You may cancel your account or a particular subscription for a Service by following the procedures made available with the applicable Service. 32Red reserves the right to collect fees, surcharges or costs incurred before you cancel your account or a particular subscription. In the event that your account or a particular subscription is terminated, suspended or cancelled, no refund will be granted, no other credits (e.g. points or tokens) will be credited to you or converted to cash or other form of reimbursement, and you will have no further access to your account or anything associated with it (such as points, tokens or Rubies). If your account is terminated or suspended by 32Red, 32Red shall have the right to terminate or suspend any of your other accounts.
11.1 The Sites may contain advertising and sponsorship and other material from third parties which are beyond 32Red's control. Those third parties are responsible for ensuring that material submitted for inclusion on the Site complies with all relevant laws and regulations. 32Red will not be responsible for any error or inaccuracy in any third party material, nor does the Company endorse any third parties whose material appears on the Site.
11.2 The Site may contain links to other Sites which are also outside 32Red's control and are not covered by these Terms of Service. 32Red will not be liable for the content of any third party websites or the actions or omissions of their proprietors nor for the contents of third party advertisements and sponsorship on those Sites. 32Red does not endorse any third party Sites which have links from the Site. If you access those third party Sites you do so entirely at your own risk.
11.3 Any charges or obligations you incur in your dealings with third parties are your sole responsibility.
12.1 Your use of the Sites, Services and Software, and the internet is at your sole risk. You acknowledge and agree that your sole and exclusive remedy for any dispute with 32Red is to stop using the Service, and to cancel your account(s).
12.2 The Sites, Services and Software, and any other third party Services and products, are provided on an 'as is' and 'as available' basis for your use, without warranties of any kind, either express or implied, unless such warranties are legally incapable of exclusion. 32Red provides the Services on a commercially reasonable basis and does not guarantee that you will be able to access or use the Services at times or locations of your choosing, or that 32Red will have adequate capacity for the Services as a whole or in any specific geographic area.
12.3 32Red shall not be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever arising from or in any way connected with your use of the Services or Site, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss (even where we have been notified by you of the possibility of such loss or damage).
12.4 Some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, the liability of 32Red shall be limited to the fullest extent permitted by law. Nothing in these Terms of Service shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents.
13.1 These Terms of Service are governed by the laws of England and the laws of Gibraltar. You hereby irrevocably consent to submit to the jurisdictions of the Courts of Gibraltar and England.
13.2 You agree that no joint venture, partnership, employment, or agency relationship exists between you and 32Red (or its licensors) arising from this agreement or your use of the Site, Services and/or Software.
13.3 These Terms of Service are written and are only available in English. If these Terms of Service are translated into another language the English version will prevail.
13.4 32Red may assign this agreement in whole or in part, at any time. You hereby agree that 32Red's licensors are third party beneficiaries under this agreement.
13.5 If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of this Agreement shall continue in effect.
13.6 This agreement, including the documents expressly incorporated by reference, constitute the entire agreement between you and 32Red with respect to the Services.
13.7 32Red's failure to enforce at any time any of the provisions of these Terms of Service or related Licence Agreements shall in no way be construed to be a present or future waiver of such provisions, nor in any way affect the right of any party to enforce each and every such provision thereafter.
13.8 Notwithstanding anything else in this agreement, no default, delay or failure to perform on the part of 32Red shall be considered a breach of this agreement if such default, delay or failure to perform is shown to be due to causes beyond the reasonable control of 32Red.
13.9 In the event of a Casino system malfunction all wagers are void. All games are played subject to the Casino's standard terms and conditions and by connecting to the Casino you agree with the terms and conditions that are listed in the Casino software help files.
Updated 18th November 2010.